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General3w ago

Advertisers test how chatbots shape shopping experiences

AdExchanger

In brief

  • Major online retailers are using chatbots to guide customers through product choices and purchases.
  • They want to know if these automated assistants can make shopping faster and more convenient.
  • Some companies are running experiments to see how well chatbots understand customer needs and preferences.
    • This matters because it could change how ads are shown and how people buy things online.
  • Early tests suggest chatbots can help customers find products quickly.
  • But they also raise questions about privacy and whether companies can truly understand what shoppers want.
  • The results could influence how advertising and e-commerce develop in the coming years.
  • Watch for new tools that help chatbots better understand customer behavior and improve the shopping experience.

Read full story at AdExchanger

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