AI Fails to Meet Expectations in Distribution Industry
In brief
- Distribution companies invested in artificial intelligence to improve the bottom line.
- They expected a minimum of 2% pricing and margin improvement.
- Only 16% of 426 distribution companies hit that mark.
- Many have invested or are piloting AI systems but 54% said they didn’t have AI on their roadmap.
- The gap between expectation and reality is more of a timing gap and not a value gap.
- Companies will likely continue to explore AI solutions in the future.
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