AI Helps Veterans With Disability Claims
In brief
- A Marine Corps Vietnam veteran used artificial intelligence to help with his disability claim and received a 100% rating from the Department of Veterans Affairs.
- The veteran used a chatbot to write a narrative for his claim and submitted it to the VA.
- The VA has been developing its own AI systems to help process claims.
- This has helped reduce the claims backlog by over 70% since the beginning of last year.
- The agency's goal is to process claims in 30 to 40 days.
- The VA has cut the number of backlogged claims to below 76,000, the lowest since 2020.
- The agency will continue to use technology to improve its services.
Read full story at Times of San Diego →
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