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AI Pharmacy Tool Causes Confusion

Valley News1 min brief

In brief

  • Kinney Drugs has started using an artificial intelligence tool to manage prescription refills.
  • The tool has been calling and texting customers with confusing messages about their medications.
  • The tool has caused many problems for customers.
    • It has ordered the wrong medications and failed to notify customers when their refills are ready.
    • This has led to delays and frustration for customers.
  • About a dozen customers have reported problems with the tool.
  • The use of this tool raises concerns about privacy and regulation.
  • A new data privacy bill will take effect in two years, but it may not be enough to protect consumers.
  • Customers will have to wait and see if the issues with the AI tool are resolved.

Read full story at Valley News

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