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General3h ago

AI Replaces Workers in Philippines Outsourcing Industry

BBC1 min brief

In brief

  • The Philippines outsourcing industry has started using artificial intelligence to replace some workers.
  • A woman named Lisa was made redundant after her company used AI to generate content that she used to write.
  • The outsourcing industry employs about 1.9 million people and generates $40bn in revenues every year.
    • This industry is a big part of the Philippines economy, but it is also vulnerable to the impact of AI.
  • Many workers like Lisa are losing their jobs because AI can do their work.
  • The use of AI in the outsourcing industry will likely continue to grow and replace more jobs in the future.

Terms in this brief

outsourcing industry
An industry where companies hire external workers or firms to perform specific tasks, often for cost efficiency. In this case, AI is being used to replace some of these roles, leading to job losses for workers like Lisa who previously handled content generation.

Read full story at BBC

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