Pizza Hut Franchisee Sues Over AI Delivery System
In brief
- A top Pizza Hut franchisee is suing the company over its AI-powered delivery system.
- The system caused delivery times to increase and sales to drop.
- The franchisee says more than 90% of deliveries arrived within 30 minutes before the system was rolled out.
- After the rollout, delivery times sharply deteriorated.
- The franchisee lost over $100 million in business.
- The franchisee is seeking over $100 million in damages and the case will now proceed to court.
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