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Seattle Uses AI to Monitor 911 Medical Calls

EMS11 min brief

In brief

  • Seattle's fire department used artificial intelligence to analyze medical 911 calls for over two years.
  • The AI technology helped dispatchers decide which callers did not need a rapid response.
  • The AI technology routed certain 911 patients to a nurse-staffed call center instead of sending them ambulances right away.
    • This happened without disclosure to callers and without public review.
  • The technology analyzed what patients were saying and gave dispatchers pop-up alerts.
  • The use of AI in 911 calls raises concerns about transparency and privacy.
  • The city will review its use of AI in emergency services.

Read full story at EMS1

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